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Built on the Palantir AIP platform, LifeChain offers a secure and user-friendly web application. It allows patients and authorized third parties to collect electronic health records (EHRs), streamlining both current and future care while facilitating the search for available resources to support such care.
Upon making an authorized record request, patients are automatically scheduled for a medical review. Their records are swiftly retrieved from health information networks and, post-review, they or their HIPAA authorized representatives can access the newly updated records within the secure LifeChain platform.
Furthermore, they can use built-in market-leading AI capabilities to review these records for crucial concerns and export them as needed.
As soon as the record request is made, a patient’s record(s) will be requested and received in seconds, from participating health information networks. No more waiting months for multiple requests to providers to be processed, but a comprehensive view of records retrieved in a matter of seconds and released on completion of a provider encounter.
LifeChain will automatically contact the patient to schedule a telehealth encounter and make an appointment available at the earliest convenient opportunity for the patient; giving patients an independent review of their records and advice of current and future care opportunities in a matter of days.
LifeChain has the latest in AI capabilities built-in to the platform, allowing patients and their authorized HIPAA third-party representatives to see summaries of key notes, search for key conditions and find relevant sections of the records. To find and make sense of what matters most to them in an instant.
The process of requesting records, tracking the progress of requests, receiving, reviewing and exporting records is managed end-to-end in an easy-to-use web platform. All patient records in one place, for simple, easy review and portability.
LifeChain is built on the Palantir AIP platform, applying world-leading technologies to enforce the highest standards in data security and privacy.
Under the Trusted Exchange Framework and the Common Agreement Version 2.0 (TEFCA v2.0), Individual Access Use (IAU) clause, patients are now able to gather their electronic health records (EHR) from the health information networks (HIN) participants. Acquiring a patient’s EHR still requires strict compliance with TEFCA v2.0 and the requirements that a records pull be in furtherance of the treatment and care of that particular patient. A telehealth encounter with a provider will occur first and then a patient may or their HIPAA authorized third-party representative may receive the medical records retrieved.
A patient or that patient’s HIPAA authorized third-party representative (as approved by HIPAA consents and/or releases) may commission the retrieval of EHRs via LifeChain following approval and onboarding by a LifeChain representative.
At this time under the agreements and rules of access to the electronic health information networks, medical records are unable to be retrieved for deceased individuals. The “treatment and care” requirements for access to the networks are very strict and do not currently allow medical records to be retrieved for deceased people.
A patient will receive what providers, hospitals, medical centers, pharmacies, and other healthcare facilities and personnel have uploaded after encounters with that particular patient. The networks are receiving more and more data as healthcare personnel and facilities come into compliance with Interoperability standards established by federal law in the form of “The 21st Century Cures Act.” This act requires “interoperability” or easy access for portability of medical records, so that patients can receive better outcomes through information sharing. Not all patients will have a multitude of records in the networks that are accessed as some providers are still uploading their charts and notes in order to be in compliance with federal law.
The records, if in the network system, are usually pulled within 3 to 4 seconds. However, they are not available to the patient, or their HIPAA authorized third-party representative UNTIL a telehealth encounter occurs with the patient. This encounter is necessary under the agreements and rules established between the network participants so that the patient is “treated” (a visit with a provider) in furtherance of pathways and resources for their “care.” The records are released to the patient or, at their direction, to their HIPAA authorized third-party representative right after the encounter takes place.
For Individual Access Use (IAU) patients seeking their medical records, LifeChain coordinates a telehealth encounter with a provider in that patient’s State – most States have their own telehealth laws and LifeChain adheres to strict compliance.
LifeChain’s telehealth nationwide provider partner will reach out to the patient by e-mail, SMS text, or a phone call to coordinate the required telehealth encounter for access to the medical records. If you are a HIPAA authorized third-party authorized representative for the patient, you must advise the patient that they will be contacted so that the telehealth encounter can occur. The nationwide provider will make approximately twelve (12) attempts to contact the patient. If the telehealth encounter does not take place, there will be no records release to the patient or any other HIPAA authorized third party representative
The telehealth encounters last as long as necessary between the patient and the Provider. After HIPAA required verifications are completed the encounter commences. The time frame of the encounter may vary depending on the privacy-protected encounter between the provider and the patient.
Having all or most of the following data points increases the return rate of medical records for a patient from the health information networks (those in bold are mandatory): First Name, Middle Initial, Last Name, Date of Birth, Social Security Number, Gender, Street Address, City, State (2 letter abbreviation), Zip Code, Medicare Beneficiary ID (if applicable), Home Phone, Mobile Phone, and Email Address.
The fee charged by LifeChain for Individual Access Use (IAU) retrieval of medical records is based on the patient and NOT the amount of records retrieved for that one patient. Whether it’s 1 provider or healthcare entity that uploaded 10 records for a particular patient or 100 providers or healthcare entities with over 1,000 documents uploaded, the cost of retrieval is a flat fee for that patient.
The LifeChain-EHR platform, powered by MSP Recovery and developed by Palantir, allows the unique integration of proprietary AI technologies to search medical records retrieved for a patient. Standard word searches by the patient or their HIPAA authorized third-party representative are converted, processed, and deployed within the retrieved records to produce results without having to comb over each medical record. Search, find, and address “care” resources needed after confirmation of diagnosis notes are pinpointed.
